Our helpdesk service, available 24/7, consists of a team of professionals who can help you solve any IT problems you may have, no matter how critical.
Thanks to a dedicated ticketing portal, you can send in your support request, explain what the problem is and submit it to the system. In the shortest possible time, our team (which speaks Italian, German and English) will deal with your request and get in touch within the timeframe agreed in the SLA.
The average time to start troubleshooting is around 35 minutes. Our average customer satisfaction is 99%.
Businesses that have used our helpdesk service have seen countless benefits. Their in-house team has been able to focus on core business and improving internal processes. Reduced overhead and labour costs, in technology and equipment, have resulted in improved business efficiency and increased competitiveness.